CANCELLATION AND REFUND POLICY

TripMoody reserves the right to cancel trips/bookings. TripMoody isn’t responsible for additional expenses incurred in preparation for the tour (for example:-non-refundable advance purchase air/train tickets, visa fees, equipment, clothing, medical expenses, etc.). If a trip is cancelled due to circumstances beyond our control and no alternate trip/itinerary is offered a trip credit equal to the full amount paid will be issued.

CANCELLATION FOR TREKKING PACKAGES

You may cancel your booking by notifying us through mail, call, whatsapp or login user dashboard of our website. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the company and are expressed as a percentage of the total price payable for the cancelled Trip, product or service (excluding any insurance, rent gear products or Transportation).

If the trip is cancelled by the participant itself for any reason than the refund policies are given below:-

• If cancellation is made more than 30 days prior to departure 5% deduction

• If cancellation is made more than 15 days prior to departure 25% deduction

• If cancellation is made more than 7 days prior to departure 50% deduction

• If cancellation is made less than 7 days of departure no refund

• Once the trip has begun, there will be no refund or no change participant.

* Cash refund is applicable only in case of bookings made without using any special offers and wallet money.

* If you made bookings with our final hour offers, no cash refund and no date change requests are accepted.

CANCELLATION FOR TREKKING GEARS

You may cancel your booking by notifying us through mail, call, whatsapp or login user dashboard of our website. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the company and are expressed as a percentage of the total price payable for the cancelled Booking.

If the booking is cancelled by the user itself for any reason than the refund policies are given below:-

• If cancellation is made more than 07 days prior to start date 5% deduction

• If cancellation is made more than 04 days prior to start date 25% deduction

• If cancellation is made more than 48 hours prior to start date 25% deduction

• If cancellation is made less than 24 hours prior to start date no refund

* Cash refund is applicable only in case of bookings made without using any special offers and wallet money.

After cancellation your refund amount will be initiated within 24 hours, the amount will be credited to the same account through which you had paid at the booking time. It usually takes between 5 – 7 working days. This is the standard time frame required by the financial institution and the payment gateway to facilitate the transaction. In case you haven’t received the refund amount after this time frame please contact us.